Today's Grandparent and CTF

The Government has arranged CTF (Child Trust Funds) for the encouragement of saving for one's offspring. God willing, they may reach the ripe old age of 18 and hopefully enter tertiary education methinks. Fine. Let's add some first birthday money to the grandson's account. Should be easy. First: obtain details of account. Done. Second: log on to the familyfinanceonline and read all about it. OK. Third: make a one off payment. Tricksy. Not easy to see how. Can't find instructions online. Will it be safe? Perhaps I should send a cheque to Family Investments Brighton... or to daughter .. (but then she has to do it) .. I know!..I will walk to the bank and pay a cheque into the account. That's very old fashioned, I know, but seems safe. So, got organised one morning before work. However, the cashier told me I couldn't do it because although I had all the details of accounts, sort code etc and although the instructions said anyone can make payments by direct credit at their bank, she said that I needed a special paying in slip! I was defeated! That is, until today, when I was asked, all innocent-like, how much had we put in?... so's a Thank you could be given! Confessed how early attempts had been thwarted and attacked task with renewed vigour.
Retired from my on-line banking site confused as to which account number to enter.. was it the grandchild's or the Family Investments Account Number? Finally returned to the familyfinanceonline and with some daughter telephone prompting FOUND the right window with instructions. I nearly cheered when the baby's name appeared on screen!
Being a grandparent isn't easy in this modern technical banking age. In the old days relatives used to put money in a Post Office account via the parents........